FREQUENTLY ASKED QUESTIONS

DO YOU HAVE CAPACITY FOR NEW CLIENTS?

Please refer to our contact page for current service availability.

Process for starting services:

Complete one of the expression of interest forms above or contact us by phone or email with your enquiry.

Refer to the steps to starting services information sheet.

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HOW DO I MAKE AN ENQUIRY?

Please complete the contact form with information about the services you are seeking. More information about starting services can be found here.

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IS SPECTRUM CENTRE A REGISTERED PROVIDER WITH THE NDIS?

Yes - Spectrum Centre is a registered NDIS provider. Clients with NDIS funding for therapy (Improved Daily Living), and PBS (Improved Relationships) can use their funding to pay for services delivered by Spectrum Centre.

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WHAT ARE YOUR FEES?

Spectrum Centre fees are set to the current NDIS Pricing Arrangements and Price Limits. Find out more information about our fees on our Fee Page.

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IS THERE A TRAVEL FEE?

Yes. Travel fees are charged in line with the NDIS Pricing Arrangements and Price Limits. NDIS funding can be used for travel fees.

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WHAT IS YOUR CANCELLATION POLICY?

Clients need to give two (2) clear business days’ notice to avoid cancellation fees. Clients who cancel with less than two (2) clear business days’ notice, or fail to attend their appointment will be charged the full appointment fee. Notice of cancellation can be provided in person, by telephone, in writing or email. 

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HOW CAN I PROVIDE FEEDBACK?

Your feedback is always welcome. Please email your feedback to feedback@spectrumcentre.com.au or find out more information on our feedback page.

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